Iq 13's Privacy Policy — Your data, our responsibility

Welcome to iq 13. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using iq 13 services, you agree to this Privacy Policy.

Iq 13 is a trusted online gaming platform for users in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our foremost responsibility.

This policy applies to the iq 13 website (iq13.bet), mobile app, and all other services where this policy is referenced. If you have any questions, contact us at support@iq13.bet.

Iq 13 collects certain information to provide you with our services. Below is a detailed breakdown of what we collect and when.

Iq 13 uses your data solely for the purposes listed below. We never use your information for anything beyond what is necessary.

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To deliver gaming services and record game outcomes.
• To accurately deliver bonuses, promotions, and VIP benefits.
• To administer anti-money laundering (AML) and fraud prevention measures.
• To share important notices and updates with you.
• To improve the security and overall quality of the platform.
• To meet legal obligations and assist regulatory authorities.

Iq 13 never sells your personal information to third parties. However, in certain limited circumstances, data may be shared with trusted partners.

• Payment Processor: Payment service providers such as bKash, Nagad, and Rocket receive limited information solely to verify transactions.
• Identity Verification Service: Approved third-party verification services may be used to complete the KYC process.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from law enforcement.
• Cybersecurity services: Specialist firms engaged to protect the platform may have limited access to technical data.

The iq 13 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help enhance your experience.

• Essential Cookies: Used to maintain active login sessions and ensure site security. Disabling these may cause the site to function incorrectly.
• Functional cookies: Used to remember your preferred language, theme, and settings.
• Analytics cookies: Used to understand how the platform is used, helping us improve the quality of our services.

You can manage or disable cookies through your browser settings. However, turning off certain essential cookies may affect the proper functioning of iq 13 services.

Iq 13 follows industry-leading technology and best practices to keep your data safe. Our security framework is multi-layered and continuously updated.

• 256-bit SSL/TLS encryption is used for all data transmissions.
• Sensitive data is stored in encrypted form in our database.
• Two-factor authentication (2FA) is available for your account.
• Our security team monitors for suspicious activity around the clock.
• Regular security audits and penetration testing are conducted.
• Staff access to data is role-based and governed by the principle of least privilege.

Iq 13 respects your right to data privacy. Below are the key rights you have regarding your personal information.

Iq 13 retains your data only for as long as necessary. Information that is no longer needed is deleted on a regular basis.

• All personal data is retained for as long as your account remains active.
• Even after account closure, certain data may be retained for up to 5 years to meet legal and regulatory requirements.
• Financial transaction records must be retained for a minimum of 7 years in accordance with applicable financial laws in Bangladesh.
• Gaming logs and betting history are typically retained for up to 3 years.
• Once the retention period ends, data is securely deleted or anonymized.

Iq 13 is strictly for adults aged 18 and over. We do not knowingly collect any information from minors.

• Age is verified at the time of registration. Users under 18 are not permitted to create an account.
• If we become aware that a minor holds an account, that account will be closed immediately.
• Any data collected from a minor will be deleted immediately.
• If you believe your child has an account with us, please get in touch right away.

For any questions, concerns, or complaints regarding the privacy policy, contact us directly. We take every message seriously.

• Email: support@iq13.bet — you can typically expect a reply within 24 hours.
• Live Chat: 24/7 support is available via the live chat section on iq13.bet.
• Complaints process: A written response will be provided within 30 days of receiving a complaint.